Q 1. In your opinion; what is the service that needs further development?
| Citizenship, Residence & Port Affairs |
|
262 |
10.06% |
| Traffic & Licensing |
|
28 |
1.07% |
| Crime Security |
|
4 |
.15% |
| Policing General Head Quarter |
|
3 |
.12% |
| Punitive and Reformatory |
|
2308 |
88.6% |
| Total 2605 responses |
Q 2. Gender
| male |
|
374 |
14.36% |
| female |
|
2231 |
85.64% |
| Total 2605 responses |
Q 3. Age
| Less than 20 |
|
145 |
5.57% |
| More than 20 |
|
11 |
.42% |
| Between 20-30 |
|
56 |
2.15% |
| Between 30-45 |
|
83 |
3.19% |
| More than 45 |
|
2310 |
88.68% |
| Total 2605 responses |
Q 4. Category
| Local |
|
88 |
3.38% |
| Resident |
|
126 |
4.84% |
| Visitor |
|
29 |
1.11% |
| Organization (Govt./Private) |
|
2362 |
90.67% |
| Total 2605 responses |
Q 5. Emirate
| Abu Dhabi |
|
163 |
6.26% |
| Dubai |
|
67 |
2.57% |
| Sharjah |
|
26 |
1% |
| Ajman |
|
7 |
.27% |
| RAK |
|
9 |
.35% |
| Fujairah |
|
2333 |
89.56% |
| Total 2605 responses |
Q 6. Nationality
| UAE |
|
129 |
4.95% |
| U.A.E |
|
1 |
.04% |
| SINGAPORE |
|
2366 |
90.83% |
| ATHERBIJAN |
|
1 |
.04% |
| KYRGYZSTAN |
|
1 |
.04% |
| JORDANIAN |
|
2 |
.08% |
| Indian |
|
38 |
1.46% |
| Nigerian |
|
1 |
.04% |
| FILIPINO |
|
4 |
.15% |
| MOROCCO |
|
1 |
.04% |
| INDIAN |
|
15 |
.58% |
| NEPAL |
|
8 |
.31% |
| BANGALADESHI |
|
1 |
.04% |
| PAKISTANIAN |
|
33 |
1.27% |
| ZAMBIAN |
|
4 |
.15% |
| Total 2605 responses |
Q 7. Did you know that, the Ministry of Interior has launched a Smartphone application at the end of 2013?
| yes |
|
253 |
9.71% |
| no |
|
2352 |
90.29% |
| Total 2605 responses |
Q 8. If the answer is Yes, please answer the following question:
Have you used this application?
| yes |
|
212 |
8.14% |
| no |
|
2393 |
91.86% |
| Total 2605 responses |
Q 9. If your answer is YES, please answer the following:
I have used application on a: (Choose only one answer):
| Android |
|
170 |
6.53% |
| Apple |
|
47 |
1.8% |
| Windows |
|
11 |
.42% |
| Blackberry |
|
2377 |
91.25% |
| Total 2605 responses |
Q 10. How do rate the following application features:
Highly user friendly
| Strongly agree |
|
191 |
7.33% |
| Agree |
|
29 |
1.11% |
| neutral |
|
12 |
.46% |
| disagree |
|
5 |
.19% |
| Strongly disagree |
|
2368 |
90.9% |
| Total 2605 responses |
Q 11. Few steps required to access the service
| Strongly agree |
|
249 |
9.56% |
| Agree |
|
24 |
.92% |
| neutral |
|
10 |
.38% |
| disagree |
|
3 |
.12% |
| Strongly disagree |
|
2319 |
89.02% |
| Total 2605 responses |
Q 12. The application provides an easy access to information about required documents to complete the service
| Strongly agree |
|
237 |
9.1% |
| Agree |
|
20 |
.77% |
| neutral |
|
9 |
.35% |
| disagree |
|
5 |
.19% |
| Strongly disagree |
|
2334 |
89.6% |
| Total 2605 responses |
Q 13. The application provides an easy access to information about Service Delivery centres
| Strongly agree |
|
266 |
10.21% |
| Agree |
|
13 |
.5% |
| neutral |
|
11 |
.42% |
| disagree |
|
6 |
.23% |
| Strongly disagree |
|
2309 |
88.64% |
| Total 2605 responses |
Q 14. The application saves time and effort, when attempting to access vital services for me and from the Ministry of Interior
| Strongly agree |
|
238 |
9.14% |
| Agree |
|
16 |
.61% |
| neutral |
|
13 |
.5% |
| disagree |
|
2 |
.08% |
| Strongly disagree |
|
2336 |
89.67% |
| Total 2605 responses |
Q 15. The application is pleasantly designed in term of colors and wording
| Strongly agree |
|
229 |
8.79% |
| Agree |
|
14 |
.54% |
| neutral |
|
13 |
.5% |
| Strongly disagree |
|
2348 |
90.17% |
| Total 2604 responses |
Q 16. Did you use any of the Ministry of Interiors’ services before, using the following website: www.moi.gov.ae
| yes |
|
230 |
8.83% |
| no |
|
2374 |
91.17% |
| Total 2604 responses |
Q 17. If your answer is YES, please answer the following:
How do you rate the following website features
Highly user friendly
| Strongly agree |
|
235 |
9.02% |
| Agree |
|
21 |
.81% |
| neutral |
|
8 |
.31% |
| disagree |
|
3 |
.12% |
| Strongly disagree |
|
2337 |
89.75% |
| Total 2604 responses |
Q 18. Few steps required to access the service
| Strongly agree |
|
223 |
8.57% |
| Agree |
|
15 |
.58% |
| neutral |
|
10 |
.38% |
| disagree |
|
6 |
.23% |
| Strongly disagree |
|
2349 |
90.24% |
| Total 2603 responses |
Q 19. It is easy to access information about required documents and procedures for each service needed
| Strongly agree |
|
216 |
8.3% |
| Agree |
|
23 |
.88% |
| neutral |
|
10 |
.38% |
| disagree |
|
4 |
.15% |
| Strongly disagree |
|
2350 |
90.28% |
| Total 2603 responses |
Q 20. Obtaining/accessing information about service-delivery centers is quite easy
| Strongly agree |
|
221 |
8.49% |
| Agree |
|
17 |
.65% |
| neutral |
|
15 |
.58% |
| disagree |
|
3 |
.12% |
| Strongly disagree |
|
2347 |
90.17% |
| Total 2603 responses |
Q 21. The website saves time and effort when attempting to access vital services from the MoI website
| Strongly agree |
|
224 |
8.61% |
| Agree |
|
21 |
.81% |
| neutral |
|
8 |
.31% |
| disagree |
|
4 |
.15% |
| Strongly disagree |
|
2346 |
90.13% |
| Total 2603 responses |
Q 22. The website is delightfully designed in terms of colors and wording
| Strongly agree |
|
209 |
8.03% |
| Agree |
|
23 |
.88% |
| neutral |
|
8 |
.31% |
| Strongly disagree |
|
2363 |
90.78% |
| Total 2603 responses |
Q 23. I can fully accomplish my translations online using the Ministry’s website
| Strongly agree |
|
212 |
8.14% |
| Agree |
|
17 |
.65% |
| neutral |
|
10 |
.38% |
| Strongly disagree |
|
2364 |
90.82% |
| Total 2603 responses |
Q 24. Your feedback counts:
Please; if you have any suggestions that will develop the MoI services in future, please write them in the provided space: