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E-Survey


Page last updated: December 29, 2020

Q 1. In your opinion; what is the service that needs further development?

Citizenship, Residence & Port Affairs
 
195 7.73%
Traffic & Licensing
 
13 .52%
Crime Security
 
4 .16%
Policing General Head Quarter
 
3 .12%
Punitive and Reformatory
 
2308 91.48%
Total 2523 responses

Q 2. Gender

male
 
304 12.05%
female
 
2219 87.95%
Total 2523 responses

Q 3. Age

Less than 20
 
143 5.67%
More than 20
 
8 .32%
Between 20-30
 
25 .99%
Between 30-45
 
46 1.82%
More than 45
 
2301 91.2%
Total 2523 responses

Q 4. Category

Local
 
79 3.13%
Resident
 
63 2.5%
Visitor
 
23 .91%
Organization (Govt./Private)
 
2358 93.46%
Total 2523 responses

Q 5. Emirate

Abu Dhabi
 
137 5.43%
Dubai
 
29 1.15%
Sharjah
 
11 .44%
Ajman
 
7 .28%
RAK
 
6 .24%
Fujairah
 
2333 92.47%
Total 2523 responses

Q 6. Nationality

UAE
 
96 3.8%
U.A.E
 
1 .04%
SINGAPORE
 
2366 93.78%
ATHERBIJAN
 
1 .04%
KYRGYZSTAN
 
1 .04%
JORDANIAN
 
1 .04%
Indian
 
30 1.19%
Nigerian
 
1 .04%
FILIPINO
 
4 .16%
MOROCCO
 
1 .04%
INDIAN
 
6 .24%
NEPAL
 
3 .12%
BANGALADESHI
 
1 .04%
PAKISTANIAN
 
11 .44%
Total 2523 responses

Q 7. Did you know that, the Ministry of Interior has launched a Smartphone application at the end of 2013?

yes
 
174 6.9%
no
 
2349 93.1%
Total 2523 responses

Q 8. If the answer is Yes, please answer the following question:
Have you used this application?

yes
 
132 5.23%
no
 
2391 94.77%
Total 2523 responses

Q 9. If your answer is YES, please answer the following:
I have used application on a: (Choose only one answer):

Android
 
109 4.32%
Apple
 
26 1.03%
Windows
 
11 .44%
Blackberry
 
2377 94.21%
Total 2523 responses

Q 10. How do rate the following application features:

Highly user friendly

Strongly agree
 
123 4.88%
Agree
 
15 .59%
neutral
 
12 .48%
disagree
 
5 .2%
Strongly disagree
 
2368 93.86%
Total 2523 responses

Q 11. Few steps required to access the service

Strongly agree
 
177 7.02%
Agree
 
14 .55%
neutral
 
10 .4%
disagree
 
3 .12%
Strongly disagree
 
2319 91.91%
Total 2523 responses

Q 12. The application provides an easy access to information about required documents to complete the service

Strongly agree
 
162 6.42%
Agree
 
13 .52%
neutral
 
9 .36%
disagree
 
5 .2%
Strongly disagree
 
2334 92.51%
Total 2523 responses

Q 13. The application provides an easy access to information about Service Delivery centres

Strongly agree
 
192 7.61%
Agree
 
9 .36%
neutral
 
7 .28%
disagree
 
6 .24%
Strongly disagree
 
2309 91.52%
Total 2523 responses

Q 14. The application saves time and effort, when attempting to access vital services for me and from the Ministry of Interior

Strongly agree
 
165 6.54%
Agree
 
8 .32%
neutral
 
12 .48%
disagree
 
2 .08%
Strongly disagree
 
2336 92.59%
Total 2523 responses

Q 15. The application is pleasantly designed in term of colors and wording

Strongly agree
 
152 6.03%
Agree
 
9 .36%
neutral
 
13 .52%
Strongly disagree
 
2348 93.1%
Total 2522 responses

Q 16. Did you use any of the Ministry of Interiors’ services before, using the following website: www.moi.gov.ae

yes
 
150 5.95%
no
 
2372 94.05%
Total 2522 responses

Q 17. If your answer is YES, please answer the following:
How do you rate the following website features

Highly user friendly

Strongly agree
 
164 6.5%
Agree
 
11 .44%
neutral
 
8 .32%
disagree
 
2 .08%
Strongly disagree
 
2337 92.66%
Total 2522 responses

Q 18. Few steps required to access the service

Strongly agree
 
149 5.91%
Agree
 
8 .32%
neutral
 
10 .4%
disagree
 
5 .2%
Strongly disagree
 
2349 93.18%
Total 2521 responses

Q 19. It is easy to access information about required documents and procedures for each service needed

Strongly agree
 
151 5.99%
Agree
 
7 .28%
neutral
 
9 .36%
disagree
 
4 .16%
Strongly disagree
 
2350 93.22%
Total 2521 responses

Q 20. Obtaining/accessing information about service-delivery centers is quite easy

Strongly agree
 
153 6.07%
Agree
 
11 .44%
neutral
 
7 .28%
disagree
 
3 .12%
Strongly disagree
 
2347 93.1%
Total 2521 responses

Q 21. The website saves time and effort when attempting to access vital services from the MoI website

Strongly agree
 
153 6.07%
Agree
 
11 .44%
neutral
 
7 .28%
disagree
 
4 .16%
Strongly disagree
 
2346 93.06%
Total 2521 responses

Q 22. The website is delightfully designed in terms of colors and wording

Strongly agree
 
144 5.71%
Agree
 
8 .32%
neutral
 
7 .28%
Strongly disagree
 
2362 93.69%
Total 2521 responses

Q 23. I can fully accomplish my translations online using the Ministry’s website

Strongly agree
 
142 5.63%
Agree
 
8 .32%
neutral
 
7 .28%
Strongly disagree
 
2364 93.77%
Total 2521 responses

Q 24. Your feedback counts:

Please; if you have any suggestions that will develop the MoI services in future, please write them in the provided space:

Total 0 responses
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