Q 1. In your opinion; what is the service that needs further development?
Citizenship, Residence & Port Affairs |
|
252 |
9.75% |
Traffic & Licensing |
|
18 |
.7% |
Crime Security |
|
4 |
.15% |
Policing General Head Quarter |
|
3 |
.12% |
Punitive and Reformatory |
|
2308 |
89.28% |
Total 2585 responses |
Q 2. Gender
male |
|
363 |
14.04% |
female |
|
2222 |
85.96% |
Total 2585 responses |
Q 3. Age
Less than 20 |
|
144 |
5.57% |
More than 20 |
|
11 |
.43% |
Between 20-30 |
|
47 |
1.82% |
Between 30-45 |
|
79 |
3.06% |
More than 45 |
|
2304 |
89.13% |
Total 2585 responses |
Q 4. Category
Local |
|
88 |
3.4% |
Resident |
|
107 |
4.14% |
Visitor |
|
28 |
1.08% |
Organization (Govt./Private) |
|
2362 |
91.37% |
Total 2585 responses |
Q 5. Emirate
Abu Dhabi |
|
161 |
6.23% |
Dubai |
|
57 |
2.21% |
Sharjah |
|
18 |
.7% |
Ajman |
|
7 |
.27% |
RAK |
|
9 |
.35% |
Fujairah |
|
2333 |
90.25% |
Total 2585 responses |
Q 6. Nationality
UAE |
|
123 |
4.76% |
U.A.E |
|
1 |
.04% |
SINGAPORE |
|
2366 |
91.53% |
ATHERBIJAN |
|
1 |
.04% |
KYRGYZSTAN |
|
1 |
.04% |
JORDANIAN |
|
1 |
.04% |
Indian |
|
38 |
1.47% |
Nigerian |
|
1 |
.04% |
FILIPINO |
|
4 |
.15% |
MOROCCO |
|
1 |
.04% |
INDIAN |
|
9 |
.35% |
NEPAL |
|
8 |
.31% |
BANGALADESHI |
|
1 |
.04% |
PAKISTANIAN |
|
26 |
1.01% |
ZAMBIAN |
|
4 |
.15% |
Total 2585 responses |
Q 7. Did you know that, the Ministry of Interior has launched a Smartphone application at the end of 2013?
yes |
|
234 |
9.05% |
no |
|
2351 |
90.95% |
Total 2585 responses |
Q 8. If the answer is Yes, please answer the following question:
Have you used this application?
yes |
|
192 |
7.43% |
no |
|
2393 |
92.57% |
Total 2585 responses |
Q 9. If your answer is YES, please answer the following:
I have used application on a: (Choose only one answer):
Android |
|
155 |
6% |
Apple |
|
42 |
1.62% |
Windows |
|
11 |
.43% |
Blackberry |
|
2377 |
91.95% |
Total 2585 responses |
Q 10. How do rate the following application features:
Highly user friendly
Strongly agree |
|
173 |
6.69% |
Agree |
|
27 |
1.04% |
neutral |
|
12 |
.46% |
disagree |
|
5 |
.19% |
Strongly disagree |
|
2368 |
91.61% |
Total 2585 responses |
Q 11. Few steps required to access the service
Strongly agree |
|
230 |
8.9% |
Agree |
|
23 |
.89% |
neutral |
|
10 |
.39% |
disagree |
|
3 |
.12% |
Strongly disagree |
|
2319 |
89.71% |
Total 2585 responses |
Q 12. The application provides an easy access to information about required documents to complete the service
Strongly agree |
|
218 |
8.43% |
Agree |
|
19 |
.74% |
neutral |
|
9 |
.35% |
disagree |
|
5 |
.19% |
Strongly disagree |
|
2334 |
90.29% |
Total 2585 responses |
Q 13. The application provides an easy access to information about Service Delivery centres
Strongly agree |
|
248 |
9.59% |
Agree |
|
12 |
.46% |
neutral |
|
10 |
.39% |
disagree |
|
6 |
.23% |
Strongly disagree |
|
2309 |
89.32% |
Total 2585 responses |
Q 14. The application saves time and effort, when attempting to access vital services for me and from the Ministry of Interior
Strongly agree |
|
220 |
8.51% |
Agree |
|
15 |
.58% |
neutral |
|
12 |
.46% |
disagree |
|
2 |
.08% |
Strongly disagree |
|
2336 |
90.37% |
Total 2585 responses |
Q 15. The application is pleasantly designed in term of colors and wording
Strongly agree |
|
211 |
8.17% |
Agree |
|
12 |
.46% |
neutral |
|
13 |
.5% |
Strongly disagree |
|
2348 |
90.87% |
Total 2584 responses |
Q 16. Did you use any of the Ministry of Interiors’ services before, using the following website: www.moi.gov.ae
yes |
|
212 |
8.2% |
no |
|
2372 |
91.8% |
Total 2584 responses |
Q 17. If your answer is YES, please answer the following:
How do you rate the following website features
Highly user friendly
Strongly agree |
|
217 |
8.4% |
Agree |
|
20 |
.77% |
neutral |
|
8 |
.31% |
disagree |
|
2 |
.08% |
Strongly disagree |
|
2337 |
90.44% |
Total 2584 responses |
Q 18. Few steps required to access the service
Strongly agree |
|
205 |
7.94% |
Agree |
|
14 |
.54% |
neutral |
|
10 |
.39% |
disagree |
|
5 |
.19% |
Strongly disagree |
|
2349 |
90.94% |
Total 2583 responses |
Q 19. It is easy to access information about required documents and procedures for each service needed
Strongly agree |
|
198 |
7.67% |
Agree |
|
22 |
.85% |
neutral |
|
9 |
.35% |
disagree |
|
4 |
.15% |
Strongly disagree |
|
2350 |
90.98% |
Total 2583 responses |
Q 20. Obtaining/accessing information about service-delivery centers is quite easy
Strongly agree |
|
203 |
7.86% |
Agree |
|
16 |
.62% |
neutral |
|
14 |
.54% |
disagree |
|
3 |
.12% |
Strongly disagree |
|
2347 |
90.86% |
Total 2583 responses |
Q 21. The website saves time and effort when attempting to access vital services from the MoI website
Strongly agree |
|
206 |
7.98% |
Agree |
|
20 |
.77% |
neutral |
|
7 |
.27% |
disagree |
|
4 |
.15% |
Strongly disagree |
|
2346 |
90.82% |
Total 2583 responses |
Q 22. The website is delightfully designed in terms of colors and wording
Strongly agree |
|
191 |
7.39% |
Agree |
|
22 |
.85% |
neutral |
|
7 |
.27% |
Strongly disagree |
|
2363 |
91.48% |
Total 2583 responses |
Q 23. I can fully accomplish my translations online using the Ministry’s website
Strongly agree |
|
193 |
7.47% |
Agree |
|
16 |
.62% |
neutral |
|
10 |
.39% |
Strongly disagree |
|
2364 |
91.52% |
Total 2583 responses |
Q 24. Your feedback counts:
Please; if you have any suggestions that will develop the MoI services in future, please write them in the provided space: