Q 1. In your opinion; what is the service that needs further development?
| Citizenship, Residence & Port Affairs |
|
262 |
10.07% |
| Traffic & Licensing |
|
24 |
.92% |
| Crime Security |
|
4 |
.15% |
| Policing General Head Quarter |
|
3 |
.12% |
| Punitive and Reformatory |
|
2308 |
88.74% |
| Total 2601 responses |
Q 2. Gender
| male |
|
370 |
14.23% |
| female |
|
2231 |
85.77% |
| Total 2601 responses |
Q 3. Age
| Less than 20 |
|
145 |
5.57% |
| More than 20 |
|
11 |
.42% |
| Between 20-30 |
|
56 |
2.15% |
| Between 30-45 |
|
79 |
3.04% |
| More than 45 |
|
2310 |
88.81% |
| Total 2601 responses |
Q 4. Category
| Local |
|
88 |
3.38% |
| Resident |
|
122 |
4.69% |
| Visitor |
|
29 |
1.11% |
| Organization (Govt./Private) |
|
2362 |
90.81% |
| Total 2601 responses |
Q 5. Emirate
| Abu Dhabi |
|
163 |
6.27% |
| Dubai |
|
63 |
2.42% |
| Sharjah |
|
26 |
1% |
| Ajman |
|
7 |
.27% |
| RAK |
|
9 |
.35% |
| Fujairah |
|
2333 |
89.7% |
| Total 2601 responses |
Q 6. Nationality
| UAE |
|
129 |
4.96% |
| U.A.E |
|
1 |
.04% |
| SINGAPORE |
|
2366 |
90.97% |
| ATHERBIJAN |
|
1 |
.04% |
| KYRGYZSTAN |
|
1 |
.04% |
| JORDANIAN |
|
2 |
.08% |
| Indian |
|
38 |
1.46% |
| Nigerian |
|
1 |
.04% |
| FILIPINO |
|
4 |
.15% |
| MOROCCO |
|
1 |
.04% |
| INDIAN |
|
15 |
.58% |
| NEPAL |
|
8 |
.31% |
| BANGALADESHI |
|
1 |
.04% |
| PAKISTANIAN |
|
29 |
1.11% |
| ZAMBIAN |
|
4 |
.15% |
| Total 2601 responses |
Q 7. Did you know that, the Ministry of Interior has launched a Smartphone application at the end of 2013?
| yes |
|
249 |
9.57% |
| no |
|
2352 |
90.43% |
| Total 2601 responses |
Q 8. If the answer is Yes, please answer the following question:
Have you used this application?
| yes |
|
208 |
8% |
| no |
|
2393 |
92% |
| Total 2601 responses |
Q 9. If your answer is YES, please answer the following:
I have used application on a: (Choose only one answer):
| Android |
|
170 |
6.54% |
| Apple |
|
43 |
1.65% |
| Windows |
|
11 |
.42% |
| Blackberry |
|
2377 |
91.39% |
| Total 2601 responses |
Q 10. How do rate the following application features:
Highly user friendly
| Strongly agree |
|
187 |
7.19% |
| Agree |
|
29 |
1.11% |
| neutral |
|
12 |
.46% |
| disagree |
|
5 |
.19% |
| Strongly disagree |
|
2368 |
91.04% |
| Total 2601 responses |
Q 11. Few steps required to access the service
| Strongly agree |
|
245 |
9.42% |
| Agree |
|
24 |
.92% |
| neutral |
|
10 |
.38% |
| disagree |
|
3 |
.12% |
| Strongly disagree |
|
2319 |
89.16% |
| Total 2601 responses |
Q 12. The application provides an easy access to information about required documents to complete the service
| Strongly agree |
|
233 |
8.96% |
| Agree |
|
20 |
.77% |
| neutral |
|
9 |
.35% |
| disagree |
|
5 |
.19% |
| Strongly disagree |
|
2334 |
89.73% |
| Total 2601 responses |
Q 13. The application provides an easy access to information about Service Delivery centres
| Strongly agree |
|
262 |
10.07% |
| Agree |
|
13 |
.5% |
| neutral |
|
11 |
.42% |
| disagree |
|
6 |
.23% |
| Strongly disagree |
|
2309 |
88.77% |
| Total 2601 responses |
Q 14. The application saves time and effort, when attempting to access vital services for me and from the Ministry of Interior
| Strongly agree |
|
234 |
9% |
| Agree |
|
16 |
.62% |
| neutral |
|
13 |
.5% |
| disagree |
|
2 |
.08% |
| Strongly disagree |
|
2336 |
89.81% |
| Total 2601 responses |
Q 15. The application is pleasantly designed in term of colors and wording
| Strongly agree |
|
225 |
8.65% |
| Agree |
|
14 |
.54% |
| neutral |
|
13 |
.5% |
| Strongly disagree |
|
2348 |
90.31% |
| Total 2600 responses |
Q 16. Did you use any of the Ministry of Interiors’ services before, using the following website: www.moi.gov.ae
| yes |
|
226 |
8.69% |
| no |
|
2374 |
91.31% |
| Total 2600 responses |
Q 17. If your answer is YES, please answer the following:
How do you rate the following website features
Highly user friendly
| Strongly agree |
|
231 |
8.88% |
| Agree |
|
21 |
.81% |
| neutral |
|
8 |
.31% |
| disagree |
|
3 |
.12% |
| Strongly disagree |
|
2337 |
89.88% |
| Total 2600 responses |
Q 18. Few steps required to access the service
| Strongly agree |
|
219 |
8.43% |
| Agree |
|
15 |
.58% |
| neutral |
|
10 |
.38% |
| disagree |
|
6 |
.23% |
| Strongly disagree |
|
2349 |
90.38% |
| Total 2599 responses |
Q 19. It is easy to access information about required documents and procedures for each service needed
| Strongly agree |
|
212 |
8.16% |
| Agree |
|
23 |
.88% |
| neutral |
|
10 |
.38% |
| disagree |
|
4 |
.15% |
| Strongly disagree |
|
2350 |
90.42% |
| Total 2599 responses |
Q 20. Obtaining/accessing information about service-delivery centers is quite easy
| Strongly agree |
|
217 |
8.35% |
| Agree |
|
17 |
.65% |
| neutral |
|
15 |
.58% |
| disagree |
|
3 |
.12% |
| Strongly disagree |
|
2347 |
90.3% |
| Total 2599 responses |
Q 21. The website saves time and effort when attempting to access vital services from the MoI website
| Strongly agree |
|
220 |
8.46% |
| Agree |
|
21 |
.81% |
| neutral |
|
8 |
.31% |
| disagree |
|
4 |
.15% |
| Strongly disagree |
|
2346 |
90.27% |
| Total 2599 responses |
Q 22. The website is delightfully designed in terms of colors and wording
| Strongly agree |
|
205 |
7.89% |
| Agree |
|
23 |
.88% |
| neutral |
|
8 |
.31% |
| Strongly disagree |
|
2363 |
90.92% |
| Total 2599 responses |
Q 23. I can fully accomplish my translations online using the Ministry’s website
| Strongly agree |
|
208 |
8% |
| Agree |
|
17 |
.65% |
| neutral |
|
10 |
.38% |
| Strongly disagree |
|
2364 |
90.96% |
| Total 2599 responses |
Q 24. Your feedback counts:
Please; if you have any suggestions that will develop the MoI services in future, please write them in the provided space: