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E-Survey


Page last updated: December 29, 2020

Q 1. In your opinion; what is the service that needs further development?

Citizenship, Residence & Port Affairs
 
209 8.22%
Traffic & Licensing
 
18 .71%
Crime Security
 
4 .16%
Policing General Head Quarter
 
3 .12%
Punitive and Reformatory
 
2308 90.79%
Total 2542 responses

Q 2. Gender

male
 
322 12.67%
female
 
2220 87.33%
Total 2542 responses

Q 3. Age

Less than 20
 
144 5.66%
More than 20
 
9 .35%
Between 20-30
 
37 1.46%
Between 30-45
 
51 2.01%
More than 45
 
2301 90.52%
Total 2542 responses

Q 4. Category

Local
 
88 3.46%
Resident
 
69 2.71%
Visitor
 
26 1.02%
Organization (Govt./Private)
 
2359 92.8%
Total 2542 responses

Q 5. Emirate

Abu Dhabi
 
143 5.63%
Dubai
 
42 1.65%
Sharjah
 
11 .43%
Ajman
 
7 .28%
RAK
 
6 .24%
Fujairah
 
2333 91.78%
Total 2542 responses

Q 6. Nationality

UAE
 
105 4.13%
U.A.E
 
1 .04%
SINGAPORE
 
2366 93.08%
ATHERBIJAN
 
1 .04%
KYRGYZSTAN
 
1 .04%
JORDANIAN
 
1 .04%
Indian
 
30 1.18%
Nigerian
 
1 .04%
FILIPINO
 
4 .16%
MOROCCO
 
1 .04%
INDIAN
 
6 .24%
NEPAL
 
3 .12%
BANGALADESHI
 
1 .04%
PAKISTANIAN
 
17 .67%
ZAMBIAN
 
4 .16%
Total 2542 responses

Q 7. Did you know that, the Ministry of Interior has launched a Smartphone application at the end of 2013?

yes
 
191 7.51%
no
 
2351 92.49%
Total 2542 responses

Q 8. If the answer is Yes, please answer the following question:
Have you used this application?

yes
 
149 5.86%
no
 
2393 94.14%
Total 2542 responses

Q 9. If your answer is YES, please answer the following:
I have used application on a: (Choose only one answer):

Android
 
126 4.96%
Apple
 
28 1.1%
Windows
 
11 .43%
Blackberry
 
2377 93.51%
Total 2542 responses

Q 10. How do rate the following application features:

Highly user friendly

Strongly agree
 
139 5.47%
Agree
 
18 .71%
neutral
 
12 .47%
disagree
 
5 .2%
Strongly disagree
 
2368 93.15%
Total 2542 responses

Q 11. Few steps required to access the service

Strongly agree
 
196 7.71%
Agree
 
14 .55%
neutral
 
10 .39%
disagree
 
3 .12%
Strongly disagree
 
2319 91.23%
Total 2542 responses

Q 12. The application provides an easy access to information about required documents to complete the service

Strongly agree
 
178 7%
Agree
 
16 .63%
neutral
 
9 .35%
disagree
 
5 .2%
Strongly disagree
 
2334 91.82%
Total 2542 responses

Q 13. The application provides an easy access to information about Service Delivery centres

Strongly agree
 
208 8.18%
Agree
 
9 .35%
neutral
 
10 .39%
disagree
 
6 .24%
Strongly disagree
 
2309 90.83%
Total 2542 responses

Q 14. The application saves time and effort, when attempting to access vital services for me and from the Ministry of Interior

Strongly agree
 
180 7.08%
Agree
 
12 .47%
neutral
 
12 .47%
disagree
 
2 .08%
Strongly disagree
 
2336 91.9%
Total 2542 responses

Q 15. The application is pleasantly designed in term of colors and wording

Strongly agree
 
171 6.73%
Agree
 
9 .35%
neutral
 
13 .51%
Strongly disagree
 
2348 92.4%
Total 2541 responses

Q 16. Did you use any of the Ministry of Interiors’ services before, using the following website: www.moi.gov.ae

yes
 
169 6.65%
no
 
2372 93.35%
Total 2541 responses

Q 17. If your answer is YES, please answer the following:
How do you rate the following website features

Highly user friendly

Strongly agree
 
179 7.04%
Agree
 
15 .59%
neutral
 
8 .31%
disagree
 
2 .08%
Strongly disagree
 
2337 91.97%
Total 2541 responses

Q 18. Few steps required to access the service

Strongly agree
 
165 6.5%
Agree
 
11 .43%
neutral
 
10 .39%
disagree
 
5 .2%
Strongly disagree
 
2349 92.48%
Total 2540 responses

Q 19. It is easy to access information about required documents and procedures for each service needed

Strongly agree
 
163 6.42%
Agree
 
14 .55%
neutral
 
9 .35%
disagree
 
4 .16%
Strongly disagree
 
2350 92.52%
Total 2540 responses

Q 20. Obtaining/accessing information about service-delivery centers is quite easy

Strongly agree
 
165 6.5%
Agree
 
11 .43%
neutral
 
14 .55%
disagree
 
3 .12%
Strongly disagree
 
2347 92.4%
Total 2540 responses

Q 21. The website saves time and effort when attempting to access vital services from the MoI website

Strongly agree
 
168 6.61%
Agree
 
15 .59%
neutral
 
7 .28%
disagree
 
4 .16%
Strongly disagree
 
2346 92.36%
Total 2540 responses

Q 22. The website is delightfully designed in terms of colors and wording

Strongly agree
 
153 6.02%
Agree
 
17 .67%
neutral
 
7 .28%
Strongly disagree
 
2363 93.03%
Total 2540 responses

Q 23. I can fully accomplish my translations online using the Ministry’s website

Strongly agree
 
155 6.1%
Agree
 
11 .43%
neutral
 
10 .39%
Strongly disagree
 
2364 93.07%
Total 2540 responses

Q 24. Your feedback counts:

Please; if you have any suggestions that will develop the MoI services in future, please write them in the provided space:

Total 0 responses
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