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E-Survey


Page last updated: December 29, 2020

Q 1. In your opinion; what is the service that needs further development?

Citizenship, Residence & Port Affairs
 
252 9.75%
Traffic & Licensing
 
18 .7%
Crime Security
 
4 .15%
Policing General Head Quarter
 
3 .12%
Punitive and Reformatory
 
2308 89.28%
Total 2585 responses

Q 2. Gender

male
 
363 14.04%
female
 
2222 85.96%
Total 2585 responses

Q 3. Age

Less than 20
 
144 5.57%
More than 20
 
11 .43%
Between 20-30
 
47 1.82%
Between 30-45
 
79 3.06%
More than 45
 
2304 89.13%
Total 2585 responses

Q 4. Category

Local
 
88 3.4%
Resident
 
107 4.14%
Visitor
 
28 1.08%
Organization (Govt./Private)
 
2362 91.37%
Total 2585 responses

Q 5. Emirate

Abu Dhabi
 
161 6.23%
Dubai
 
57 2.21%
Sharjah
 
18 .7%
Ajman
 
7 .27%
RAK
 
9 .35%
Fujairah
 
2333 90.25%
Total 2585 responses

Q 6. Nationality

UAE
 
123 4.76%
U.A.E
 
1 .04%
SINGAPORE
 
2366 91.53%
ATHERBIJAN
 
1 .04%
KYRGYZSTAN
 
1 .04%
JORDANIAN
 
1 .04%
Indian
 
38 1.47%
Nigerian
 
1 .04%
FILIPINO
 
4 .15%
MOROCCO
 
1 .04%
INDIAN
 
9 .35%
NEPAL
 
8 .31%
BANGALADESHI
 
1 .04%
PAKISTANIAN
 
26 1.01%
ZAMBIAN
 
4 .15%
Total 2585 responses

Q 7. Did you know that, the Ministry of Interior has launched a Smartphone application at the end of 2013?

yes
 
234 9.05%
no
 
2351 90.95%
Total 2585 responses

Q 8. If the answer is Yes, please answer the following question:
Have you used this application?

yes
 
192 7.43%
no
 
2393 92.57%
Total 2585 responses

Q 9. If your answer is YES, please answer the following:
I have used application on a: (Choose only one answer):

Android
 
155 6%
Apple
 
42 1.62%
Windows
 
11 .43%
Blackberry
 
2377 91.95%
Total 2585 responses

Q 10. How do rate the following application features:

Highly user friendly

Strongly agree
 
173 6.69%
Agree
 
27 1.04%
neutral
 
12 .46%
disagree
 
5 .19%
Strongly disagree
 
2368 91.61%
Total 2585 responses

Q 11. Few steps required to access the service

Strongly agree
 
230 8.9%
Agree
 
23 .89%
neutral
 
10 .39%
disagree
 
3 .12%
Strongly disagree
 
2319 89.71%
Total 2585 responses

Q 12. The application provides an easy access to information about required documents to complete the service

Strongly agree
 
218 8.43%
Agree
 
19 .74%
neutral
 
9 .35%
disagree
 
5 .19%
Strongly disagree
 
2334 90.29%
Total 2585 responses

Q 13. The application provides an easy access to information about Service Delivery centres

Strongly agree
 
248 9.59%
Agree
 
12 .46%
neutral
 
10 .39%
disagree
 
6 .23%
Strongly disagree
 
2309 89.32%
Total 2585 responses

Q 14. The application saves time and effort, when attempting to access vital services for me and from the Ministry of Interior

Strongly agree
 
220 8.51%
Agree
 
15 .58%
neutral
 
12 .46%
disagree
 
2 .08%
Strongly disagree
 
2336 90.37%
Total 2585 responses

Q 15. The application is pleasantly designed in term of colors and wording

Strongly agree
 
211 8.17%
Agree
 
12 .46%
neutral
 
13 .5%
Strongly disagree
 
2348 90.87%
Total 2584 responses

Q 16. Did you use any of the Ministry of Interiors’ services before, using the following website: www.moi.gov.ae

yes
 
212 8.2%
no
 
2372 91.8%
Total 2584 responses

Q 17. If your answer is YES, please answer the following:
How do you rate the following website features

Highly user friendly

Strongly agree
 
217 8.4%
Agree
 
20 .77%
neutral
 
8 .31%
disagree
 
2 .08%
Strongly disagree
 
2337 90.44%
Total 2584 responses

Q 18. Few steps required to access the service

Strongly agree
 
205 7.94%
Agree
 
14 .54%
neutral
 
10 .39%
disagree
 
5 .19%
Strongly disagree
 
2349 90.94%
Total 2583 responses

Q 19. It is easy to access information about required documents and procedures for each service needed

Strongly agree
 
198 7.67%
Agree
 
22 .85%
neutral
 
9 .35%
disagree
 
4 .15%
Strongly disagree
 
2350 90.98%
Total 2583 responses

Q 20. Obtaining/accessing information about service-delivery centers is quite easy

Strongly agree
 
203 7.86%
Agree
 
16 .62%
neutral
 
14 .54%
disagree
 
3 .12%
Strongly disagree
 
2347 90.86%
Total 2583 responses

Q 21. The website saves time and effort when attempting to access vital services from the MoI website

Strongly agree
 
206 7.98%
Agree
 
20 .77%
neutral
 
7 .27%
disagree
 
4 .15%
Strongly disagree
 
2346 90.82%
Total 2583 responses

Q 22. The website is delightfully designed in terms of colors and wording

Strongly agree
 
191 7.39%
Agree
 
22 .85%
neutral
 
7 .27%
Strongly disagree
 
2363 91.48%
Total 2583 responses

Q 23. I can fully accomplish my translations online using the Ministry’s website

Strongly agree
 
193 7.47%
Agree
 
16 .62%
neutral
 
10 .39%
Strongly disagree
 
2364 91.52%
Total 2583 responses

Q 24. Your feedback counts:

Please; if you have any suggestions that will develop the MoI services in future, please write them in the provided space:

Total 0 responses
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