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Issuance of Clear Criminal Record Certificate

Page last updated: February 20, 2025

Start Service

Sector

Crime Security

Service Beneficiary

Individuals(Citizen, Resident)

Service Channels

Mobile app

Website

Service Characteristics

Digital Wallet

Digital Stamp

User manual

(1263 KB)

Tutorial Video

Sustainable Development Goals

Service Card Rating

Total transactions
3170499

Estimated Delivery Time
5 mins to 9 Hours

Issuance of Clear Criminal Record Certificate

Service Description

Service Description

A service provided by the federal criminal police General Department, whereby an official certified document issued in Arabic or English (as requested) to the requesting individual stating that he has no criminal records, and he is abiding to the law, not involved in any inappropriate cases or acts during his stay in the UAE since his birth, work, exercise of his normal life, or since his existing in the UAE, to be presented to the competent authorities to obtain the required justifications.

Service Execution Steps

Smart Channels
Login through Digital UAE PASS ID
Issue the Request and Payment
Receive the certificate via Email

Service Requirements

Requirements

Mobile Number
E-mail address
Emirate
Requesting Entity

Service Fees Details

Federal Fees

• 50 dirhams for certificates to be used inside UAE
• 100 dirhams for certificates to be used outside UAE
• 300 dirhams for Ministry of Foreign Affairs, fees for validation of certificates to be used outside the UAE

Local Fees

Not Available

Other

Fees for using E-payment cards + 13 dirhams (optional) if the customer requests delivery of the certificate.

Payment Method

MOI Payment portal (Credit card, Apple Pay, Samsung Pay, Google Pay)

Terms & Conditions

Terms & Conditions

1.The applicant is required to have an ID card issued in the UAE (for citizens and residents).
2.The applicant is required to have a valid passport registered (for both categories of visitors and GCC nationals), with completion the fingerprint procedure related to the application.
3.Log in with the digital ID (UAE PASS) to request a criminal clearance certificate via the smart application or the website of the Ministry of Interior (for citizens, residents and GCC nationals and visitors).
4.The criminal clearance certificate is issued in Arabic and English only.
5.The fees for issuing a criminal clearance certificate is non-refundable after submitting the application.
6.The certificate is issued according to the customer's data for the period of his residence (for residents) or for the period of his visit (for visitors and GCC nationals) in the United Arab Emirates.
7.Certificates issued for use abroad need to be attested by the Ministry of Foreign Affairs.
8.The certificate is issued in accordance with Ministerial Decision No. (600) of 2024 regarding the regulation of the issuance of criminal clearance certificates.
9.The validity period of the issued certificate is 30 days from the date of issuance.

Working hours to provide service

Happiness Service Centers

According to the service center working hours

Website

24/7

Smart App

24/7

Frequently Asked Questions

1. I have suggestions or ideas that he would like to present

Please submit your suggestions and ideas through the official Ministry of Interior website via the "Add Idea" link, or by accessing the Think platform.

2. I would like to apply for a job

Please be informed that you can apply for positions at the Ministry of Interior by submitting your application:
Main Page, Careers:
Then you can apply for available jobs or submit your CV

3. how can I create an account on MOI website to use the electronic services

Registration can be done by selecting registration through UAE Pass.

4. I'm a visitor, how can I create a UAE pass account

Please create a user on UAE Pass using your email address and if you face any issues you can contact them on 600561111

5. I applied for a permit to visit an inmate some time ago and it has not been approved yet

Please submit a complaint on the Ministry of Interior's platforms to investigate the reason for the delay:
1- Through the smart application:
Click on Help icon, Then choose Complaints
2- Through MOI Website:
Click on Contact us icon, Then choose Complaints

6. How do I provide a money transfer service to an inmate?

Please Apply for a money transfer permit to the inmate and wait for the approval. Upon receiving approval, he can transfer by applying for the transfer service to the inmate.

7. I submitted a request for a certificate of suspension period, but it has not been issued yet

8. Is it possible to amend the criminal status investigation certificate after its issuance?

It is not possible to modify the criminal status investigation certificate after its issuance, and you must apply again to the service if necessary.

9. The vehicle fines were paid on the application and the violations are still visible on the application or website

A financial verification of the transactions is carried out, and in the event that there is a payment transaction registered in the system, you can submit a complaint on the Ministry’s platforms and attach a statement of account from the date of the deduction until the day of the complaint so that the necessary measures can be taken.