Number of attendees: 16

Customer categories: Employees and customers

Date: 25/4/2024

Development Initiatives

• Recognizing and listing the challenges and development opportunities for the service.

• Coordinating with the concerned parties from service owners and other sectors in the ministry to proceed with service enhancements.

Session Outcomes - Challenges and Obstacles

1. Inflexibility in issuing vehicle ownership across emirates due to procedural differences.

2. Scattered and multiple programs for service procedures.

3. Requirement to receive plates and ownership documents at service centers.

4. Variations in fees among emirates.

Development ideas

1. Establish a link between customs, car showrooms, insurance companies, and banks to issue ownership and plates simultaneously without requiring licensing authority approval.

2. Develop a unified, integrated program linking all relevant parties to streamline the service.

3. Deliver plates and ownership documents directly to the owner's address through a delivery service.

4. Standardize registration, inspection, and delivery fees across all emirates.

5. Adopt (permanent) electronic ownership.