Have you been affected by rumors during the Covid-19 crisis?

Yes
No

The news released by MOI is accurate and transparent?

YES
NO

Have you used the services of the MOI application during the Covid-19 crisis?

YES
NO

Are you satisfied with MOI’s awareness messages during the Covid-19 crisis?

YES
NO

What your thoughts on risks faced by children?

Leaving children alone in the balconies
Leaving kids in swimming pools unattended
Allowing children to play in the streets
Allowing children to use sharp objects
Leaving kids in cars

What do you think are the most common causes of distractions while driving?

Using the Phone
Children
Food
MakeUp

What do you think of the chat bot in the new moi app?

Excellent
Very Good
Good

How satisfied are you with the new moi app?

Very Satisfied
Satisfied
Neutral

Are you with adding new languages?

Yes
No

What do you think of the new dashboard in the services portal?

Excellent
Very Good
Good

How satisfied are you with the appointment service?

Very Satisfied		67.62%
Satisfied		17.14%
Neutral		15.24%

Do you prefer to make an appointment before going to the service center?

Yes		85.71%
No		14.29%

Do you feel that the registration mechanism on the MOI website and smart app is easy?

Yes		66.97%
No		33.03%

Are you satisfied with the communication channels offered by the ministry?

Satisfied		65.82%
Neutral		18.99%
Unsatisfied		15.19%

Which channel do you prefer to make an appointment?

Website		42.86%
Mobile App		50%
Phone Call		7.14%

How do you prefer to update your personal information?

Using Smart e-channels		76.13%
Personal Attendance		10.32%
Instant Chat / Call Center		13.55%

What do you think of the e-services provided through the Ministry of Interior site

Excellent		72.55%
Very Good		14.21%
Good		13.24%

What do you think of the MOI app?

Excellent		90.28%
Very Good		6.94%
Good		2.78%

How would you rate the speed of " instant messaging " provided by the Ministry of Interior?

Fast		28.57%
Neutral		57.14%
Slow		14.29%

What attracts you to the ministry's website?

Content		9.74%
Design		69.76%
Interaction(Online Chat, Social Media Channels)		10.53%
No one		9.97%

How do you evaluate the level and clarity of the procedures for obtaining the services provided by the ministry on its website?

Clear		40%
Neutral		46.67%
Not Clear		13.33%

Which of the following ways do you prefer to communicate with the ministry?

Email		11.11%
Attendance in person		18.52%
Social Media Channels		14.81%
Online Chat		44.44%
Call Center		11.11%

How do you evaluate the process of obtaining information through the website of the ministry?

Easy		26.32%
Neutral		42.11%
Hard		15.79%

What channel do you prefer in using the services of the ministry?

Mobile Application		35.71%
Website		28.57%
Smartwatch		7.14%
Attendance in person		28.57%

Which language do you prefer?

Arabic		53.73%
English		38.31%
Urdu		7.96%

What do you think of the website of the Ministry of the Interior

Excellent		92.31%
Very Good		3.57%
Good		4.12%