Number of Attendees: 12

Customer Categories: Workers and customers

Date: 23/4/2024

Development Initiatives

• Identifying and listing the challenges and opportunities for service improvement.

• Coordinating with relevant stakeholders, including service owners and other ministry sectors, to proceed with service enhancements.

Session Outcomes - Challenges and Obstacles

1. Inability to issue a driving license when the individual has accumulated points.

2. Lack of awareness about how to apply for a driving license via media and social media channels.

3. Insufficient language options for non-Arabic-speaking communities on the website.

4. The need to integrate the service with identity systems and UAE PASS.

5. Lack of an electronic ownership option and the ability to print documents through the MOI application.

Development ideas

1. Unifying traffic records at the national level, allowing customers to complete the licensing process in any emirate.

2. Integrating eye examinations with the Ministry of Health.

3. Offering online options for attending theoretical classes.

4. Enabling direct debit payments through Apple Pay, linked with Etisalat for easier transactions.