The Ministry of the Interior is working on the participation of users to enrich its user experience and help them in providing better services. With the development of e-government, smart and widespread communication channels, it has become easy to take the opinions of the people in many matters. Accordingly, the Share your ideas service was launched on the Ministry's website, where the public and users can directly contribute to decision-making.
In January 2017, the Ministry launched the theme "Share your opinion on the characteristics you are looking forward to develop in the user profile which is related to the electronic services on the Ministry of the Interior website", in the context of launching the new version of the site, Improving the services and adding many benefits, which will be launched in November 2017.
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We received many of the most important and most frequently repeated observations:
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Solutions taken
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Difficulty in accessing user information and data such as registered vehicles, black points, traffic accidents, sponsored persons and others
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In the process of developing and presenting user information in an Dashboard simulating its knowledge in all sectors of the Ministry of the Interior
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Lack of a portfolio having all the documents issued by the Ministry of Interior such as vehicle ownership, driver's license, residence, passport, certificates, etc.
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In the process of developing and presenting user documents in a portfolio simulating its knowledge in all sectors of the Ministry of the Interior
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