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Page last updated: December 29, 2020
Questionnaire to participate in the strategic development of services at the Ministry of the Interior
Dear Brother/Sister, we highly appreciate your cooperation and participation in this survey. This survey is an attempt to apply the principle of public involvement in the strategy of developing the Ministry of Interiors’ services. The survey however is an attempt to bring to light your desires and ambitions regarding our services. Whereas the Ministry of Interior weighs and welcomes its customers sharing suggestions that would enhance our overall performance, as well as the quality of our services, we are so keen on providing extra services and several service delivery channels to highly valued public/customers. We honestly declare to you that, all data you provide will be treated with strict confidentiality and will be used for analysis purposes only.

Q 1. In your opinion; what is the service that needs further development?

Q 2. Gender

Q 3. Age

Q 4. Category

Q 5. Emirate

Q 6. Nationality

Q 7. Did you know that, the Ministry of Interior has launched a Smartphone application at the end of 2013?

Q 8. If the answer is Yes, please answer the following question:
Have you used this application?

Q 9. If your answer is YES, please answer the following:
I have used application on a: (Choose only one answer):

Q 10. How do rate the following application features:

Highly user friendly

Q 11. Few steps required to access the service

Q 12. The application provides an easy access to information about required documents to complete the service

Q 13. The application provides an easy access to information about Service Delivery centres

Q 14. The application saves time and effort, when attempting to access vital services for me and from the Ministry of Interior

Q 15. The application is pleasantly designed in term of colors and wording

Q 16. Did you use any of the Ministry of Interiors’ services before, using the following website: www.moi.gov.ae

Q 17. If your answer is YES, please answer the following:
How do you rate the following website features

Highly user friendly

Q 18. Few steps required to access the service

Q 19. It is easy to access information about required documents and procedures for each service needed

Q 20. Obtaining/accessing information about service-delivery centers is quite easy

Q 21. The website saves time and effort when attempting to access vital services from the MoI website

Q 22. The website is delightfully designed in terms of colors and wording

Q 23. I can fully accomplish my translations online using the Ministry’s website

Q 24. Your feedback counts:

Please; if you have any suggestions that will develop the MoI services in future, please write them in the provided space:

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