A delegation led by HE Mohamed bin Taliah, Head of Government Services at the Prime Minister’s Office, visited the Ministry of Interior's headquarters to assess the progress of Project 2.0 and its impact on service enhancements.

During the visit, the delegation engaged with the Ministry of Interior's team, including Brigadier Nasser Khadem Al Kaabi, Director General of Happiness, and Lt. Colonel Mohamed Al Junaibi from the Abu Dhabi Police General HQs.

Brigadier General Nasser Khadem Al Kaabi emphasized the significance of enhancing government services to be more adaptive, innovative, and future-ready. He highlighted the adoption of new methodologies focused on seamlessly fulfilling customer needs and promoting societal well-being, thus fostering sustainable development.

He further stated, In line with the Prime Minister’s Office directives, our Ministry formed an integrated team to implement a series of proactive solutions, achieving a 100% completion rate in improving services such as issuing vehicle registration, vehicle transfer, and traffic file opening, under the new 2.0 framework.

Major Ahmed Al Shamsi delivered a presentation detailing the enhancements made across various Ministry of Interior services, aligning with the UAE government’s aim to elevate service quality, streamline customer experiences, and exceed expectations.