First: Several workshops were organized to develop innovative work processes aimed at updating and improving services, streamlining procedures, and increasing their speed. These workshops also reviewed and evaluated the improvements achieved so far in the Ministry's services. The goal is to simplify and reduce government procedures, thereby boosting government efficiency, quality, and flexibility in the UAE. These efforts are part of the Ministry's ongoing commitment to enhancing customer experience and improving government services, ensuring that services are delivered in an easy, efficient, and timely manner without compromising productivity or quality.

Second: Focus sessions were conducted with customers as part of the "Design Your Service" initiative. These sessions aimed to gather customer opinions, suggestions, and feedback for further improvement of services. The workshops covered a range of services provided by the Ministry, with the intention of applying best practices, enhancing service access by reducing transactions and procedures, and addressing challenges and obstacles faced by clients during their service experience.