Number of attendees: 18

Customer categories: Employees and customers

Date: 24/4/2024

Development Initiatives

• Recognizing and listing the challenges and development opportunities for the service.

• Coordinating with the relevant stakeholders from service owners and other sectors in the ministry to proceed with service enhancements.

Session Outcomes - Challenges and Obstacles

1. Senior citizens and people of determination find it difficult to visit service centers.

2. Agents for heirs unable to transfer ownership.

3. Complications in inheritance limitation procedures for transferring vehicle ownership.

4. Limited diversity in payment methods.

Development ideas

1. Streamline procedures and expedite service delivery.

2. Introduce the feature for representatives (agents for heirs) in the vehicle file category.

3. Establish a link with the courts to include inheritance limitation documentation in the federal traffic system.

4. Add payment options like the Tabby-Tamara system.