The Ministry of Interior, represented by the Customer Happiness Department of the Happiness Directorate General, organized a workshop to explain the customer experience study, which was carried out by the Prime Minister's Office on all federal government agencies in the country.
Representatives of the Police General Headquarters in the country and all sectors of the Ministry of Interior participated in the workshop, which was held via remote visual communication technology. During the workshop, the highlights of the study were reviewed.
The concerned police leaders and all sectors of the Ministry of Interior were involved to identify the most prominent challenges faced by customers, and to develop initiatives that can improve the experience of customers with the Ministry of Interior in accordance with the UAE government directives.