MOI Hosts Sessions with Customers and Business Sector to Streamline Services and Achieve Zero Bureaucracy
The Ministry of Interior, through its General Directorate of Happiness, organized focus sessions with customers as part of the "Design Your Service" initiative. These sessions were designed to gather customer opinions, suggestions, and feedback on various services provided by the Ministry.
The workshops focused on several key services offered by the Ministry, with the primary goal of implementing best practices and identifying ways to improve and simplify access to these services. This includes reducing the number of transactions and procedures required, as well as pinpointing the major challenges and obstacles that customers encounter during their service journey. The Ministry reaffirms its commitment to fully addressing the needs and requirements of its customers, serving the public and all segments of society.
This commitment aligns with its strategy, which reflects the vision and aspirations of a wise government dedicated to the well-being of its citizens and residents. The Ministry is actively enhancing efforts and initiatives aimed at reaching zero bureaucracy, ensuring business continuity, and adapting to the rapid changes of the modern era. Additionally, it seeks to develop proactive and alternative solutions in collaboration with service agencies and institutions in both the public and private sectors, all with the aim of achieving excellence, customer satisfaction, and an improved quality of life for the community.