Lt. Gen. Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior, witnessed today at Expo 2020 Dubai the graduation of the 7th class of employees in the Customer Happiness Diploma.

The graduated class includes 202 employees representing 50 entities from various ministries, institutions and federal and local authorities, as well as companies and institutions operating in the private sector after passing the graduation requirements with distinction.

Sheikh Saif congratulated the graduates and distinguished students, calling on them to benefit from what they learned in developing the work process. He also expressed his thanks and appreciation for the partners, public and private entities supporting the diploma, and to the diploma work team for their efforts in achieving the diploma’s goals in developing work.

This graduation cermepny was attended by Lt. General Sheikh Rashid bin Abdullah Al Khalifa, Minister of Interior of Bahrain Maj. Gen. Khalifa Hareb Al Khaili, Undersecretary of the Ministry of Interior, Major General, Sheikh Mohammed Bin Tahnoon Al Nahyan, Director General of General Directorate for Security Affairs and Ports of Abu Dhabi Police and a number of officers.

The Minister also honored the top ten of the 7th class of Customer Happiness Diploma graduates, along with the program's partners, including Etisalat Academy, Abu Dhabi Digital Authority and Etisalat Services Holding.

During the ceremony, 5 pioneering projects carried out by the seventh class of Customer Happiness Diploma graduates were honored. The projects are part of the diploma and represent innovative practical applications that contribute to the progress and development of work system.

The diploma targeted front desk employees and supervisors in governmental, semi-governmental, and private sectors. It was implemented at 4 training sites across the country both in person and virtually. It featured international tests and field visits to the best institutions and top service provision entities. An international certificate of "business professional" was also given.

It also included a future services forum for executives and supervisors of customer happiness centers in government entities. The topics covered by the 7th class over 95 training hours and 4 months of study, included positive organization and quality of life in the work environment, effective and digital communication tools, future skills, customer happiness, digital wellbeing centers, customer happiness, and proactiveness in customer happiness. Topics also included preparation for the fiftieth anniversary and digital technologies in customer happiness, as well as artificial intelligence and innovation.