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Organizing all kinds of visits (for inmates parents, lawyers and embassies)

Page last updated: March 01, 2024

Start Service

Sector

Punitive and Reformatory

Service Beneficiary

Companies, Individuals(Citizen, Resident, Visitor), Government Entities, Inmates Parents, lawyers and embassies

Service Channels

Mobile app

Service Centers

Website

User manual

(1006 KB)

Tutorial Video

Sustainable Development Goals

Special Services

Service Card Rating

Total transactions
151845

Estimated Delivery Time
60 minutes

Organizing all kinds of visits (for inmates parents, lawyers and embassies)

Service Description

Service Description

Organizing all types of visits for inmates: a service provided for inmates at the Establishment through service delivery channels, stating required procedures

Service Execution Steps

Smart Channels
1- Receive visit request through MOI and send SMS to the service provider accepting or rejecting the specified date
2- The visitor's attendance to the customer service office, placing his deposits in the box, search him and handing him an identification card
3- Guide the visitor to Customers Happiness Service Counter, verifying his ID and SMS and insert his data to the criminal system
4- Contact the officials of the internal wards to inform the inmate of the visit, bring him to the hall, and direct the visitor to the interview (implementation of the visit
5- Search the inmate and return him back to the ward after the visit is over

Service Requirements

Individual
1- Opening an account in the MOI App
2- ID card
3- Inmate name and Unified Number

Lawyer:
1- A request for a visit by the Public Prosecution.

Embassies:
1- An official letter from the embassy.

Service Fees Details

Federal Fees

Not Available

Local Fees

Not Available

Other

Not Available

Terms & Conditions

Terms & Conditions

N/A

Working hours to provide service

Happiness Service Centers

According to the service center working hours

Website

24/7

Smart App

24/7

Frequently Asked Questions

1. I have suggestions or ideas that he would like to present

Please submit your suggestions and ideas through the official Ministry of Interior website via the "Add Idea" link, or by accessing the Think platform.

2. I would like to apply for a job

Please be informed that you can apply for positions at the Ministry of Interior by submitting your application:
Main Page, Careers:
Then you can apply for available jobs or submit your CV

3. how can I create an account on MOI website to use the electronic services

Registration can be done by selecting registration through UAE Pass.

4. I'm a visitor, how can I create a UAE pass account

Please create a user on UAE Pass using your email address and if you face any issues you can contact them on 600561111

5. I applied for a permit to visit an inmate some time ago and it has not been approved yet

Please submit a complaint on the Ministry of Interior's platforms to investigate the reason for the delay:
1- Through the smart application:
Click on Help icon, Then choose Complaints
2- Through MOI Website:
Click on Contact us icon, Then choose Complaints

6. How do I provide a money transfer service to an inmate?

Please Apply for a money transfer permit to the inmate and wait for the approval. Upon receiving approval, he can transfer by applying for the transfer service to the inmate.

7. I submitted a request for a certificate of suspension period, but it has not been issued yet

8. Is it possible to amend the criminal status investigation certificate after its issuance?

It is not possible to modify the criminal status investigation certificate after its issuance, and you must apply again to the service if necessary.

9. The vehicle fines were paid on the application and the violations are still visible on the application or website

A financial verification of the transactions is carried out, and in the event that there is a payment transaction registered in the system, you can submit a complaint on the Ministry’s platforms and attach a statement of account from the date of the deduction until the day of the complaint so that the necessary measures can be taken.